Our refund and return policy lasts 14 days. If 14 days have passed since your purchase, we cannot offer a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be returned in its original packaging whenever possible.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
• Gift cards
• Downloadable software products
• Certain health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds may be granted:
• Books with obvious signs of use
• CDs, DVDs, VHS tapes, software, video games, cassette tapes or vinyl records that have been opened
• Any item not in its original condition, damaged or missing parts for reasons not due to our error
• Any item returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and a credit will automatically be applied to your original payment method within a reasonable number of days.
Late or Missing Refunds
If you have not yet received a refund, first check your bank account again.
Then contact your credit card company, as it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you have done all of this and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded. Sale items may not be eligible for refunds unless otherwise required by applicable law.
Exchanges
We only replace items if they are defective or damaged.