SHIPPING INFORMATION
The products are delivered throughout Italy and internationally.
Your order can be shipped to an address of your choice (home, workplace, etc., excluding PO Boxes).
Orders are generally processed within 24-72 business hours. Delivery times may vary depending on the destination country, product availability and courier operations.
Estimated delivery times are displayed during the checkout process and may vary depending on the selected shipping destination.
SHIPPING COSTS
Shipments may include express delivery service, transportation costs, shipment tracking and signature upon delivery, depending on the product and destination.
We offer free shipping on selected products and paid shipping on other product categories. Any applicable shipping costs will be clearly displayed before the completion of the purchase.
RETURNS
To return a product, please contact our customer support team at:
Return requests must be authorized before the item is shipped back.
Return Address:
Nana Lab S.R.L.
Corso Vittorio Emanuele II, 44
10123 Torino
Italy
Unless the return is due to a defective, damaged or incorrect product, the customer is responsible for the return shipping costs.
Shipping costs are non-refundable. If a refund is approved, any applicable return shipping costs may be deducted from the refund amount where permitted by applicable law.
Depending on your location, the time required for an exchanged product to reach you may vary.
If you are returning higher-value items, we recommend using a trackable shipping service and purchasing shipping insurance.
We cannot guarantee receipt of returned items that are shipped without tracking.